Refund Policy

Last updated 6 November 2026

We want you to be happy with Tradelens. This policy explains how refunds work. It doesn't limit your rights under the Australian Consumer Law.

Subscriptions

• You can cancel any time in Settings → Plan & credits. You won't be charged again, and you keep your plan's credits until the end of the month you've paid for.
• If you were charged for a renewal you didn't want and haven't used any of that month's credits, email us within 7 days and we'll refund it.

Credit packs

• If you haven't used any credits from a pack, email us within 14 days of buying it for a full refund.
• Used credits aren't refundable, except where the Australian Consumer Law requires it.

When something goes wrong

• If a screenshot can't be read, no credit is used.
• If you were charged but credits didn't arrive, or a check failed and still used a credit, email us and we'll add the credits back or refund you.
• If the service has a major problem, you're entitled to a refund under the Australian Consumer Law.

How to ask

Email aeldesigns@icloud.com with the email on your account and the date of the payment. Approved refunds go back to your original payment method, usually within 5 to 10 business days.

Contact

Questions? Email aeldesigns@icloud.com. We aim to reply within 2 business days.